John R.

Recently I tried the "Sell To A Dealer with Quick Offer" feature on cars.com to sell my 2015 Dodge Challenger RT/plus. I followed all of the instructions displayed on the site. I received only one offer but, it appeared to be a very fair offer. I decided to accept the offer. When you accept an offer from cars.com it gives you a voucher with instructions on what to bring. It also states that you have to bring the offer voucher and the required documentation (title, keys, service manuals etc.) to the bidding dealer for final inspection. All of this seems reasonable. It does say that offer is non-binding and that the offer can change based on the final inspection. All this seems very reasonable. Also, you have only 3 days from the day that you to complete the "Sell To A Dealer with Quick Offer" to have the car inspected. This was a Thursday so I had until Saturday to have the final inspection. I called the dealer to schedule an inspection and he told me I can come anytime before the 3rd day (Saturday). I asked if I could do it on Monday, which would be 5 days since I was going away on Thursday until Sunday. He said no because the rules state that it has to be completed within 3 days. So, I decided to put off my trip a little bit and take the car right into the dealer who was approximately 25 miles away from my house. When I arrived at the dealership Car2Sell in Hillside, NJ, I handed him my voucher which contains the vehicle information, the quoted offer, and dealership information. He looked at the voucher and said that he did not place the bid. He told me that he only purchases cars that are under $10,000. He told me that cars.com placed the bid and that he keeps telling them to stop sending people with cars over $10,000 to him. He refused to inspect my car or honor the voucher since he said he did place the bid. I drove back home and called customer support at cars.com and spoke to Caio. I explained what happened in great detail to Caio. Caio communicated to me that cars.com did not place the bid and that it had to have been placed by the dealer Car2Sell. I expressed that I was greatly disappointed and that I have followed all of the rules of the "Sell To A Dealer with Quick Offer" service on the cars.com website. Caio said he would call the dealer to express my dissatisfaction and then he offered me a coupon so I could post my car for sale on cars.com through the "Sell it Yourself" feature. Which is basically just a classified add that you pay for me to sell your car. At this point I expressed to Caio that this sounded like a "bait-and-switch" tactic. He agreed with me. I told him I was not looking to place a classified ad that I was expecting to use the sell to a dealer option which is advertised as quicker and potentially a lower cost. He then told me that he can not force the dealer to buy my car. I then explained to him I am not looking for him to force the dealer to agree to his bid, that I am looking for someone to honor the terms of service for the cars.com "Sell To A Dealer with Quick Offer" service. Based on what the website, cars.com, says and the electronic communications sent to me from cars.com, the dealer was supposed to perform a final inspection and then adjust his bid accordingly if warranted. None of this occurred and cars.com told me the only way to resolve this is for my to accept their coupon code to place a classified ad on their site. I turned down their generous off and explained I do not appreciate that "bait-and-switch" tactic. It turned out to be a huge waste of time with none of the two parties, cars.com or Car2Sell, taking any ownership of the issue or any liability. I am now left with both parties telling me the other party lied and that they have no liability whatsoever. Just an awful experience and if not illegal (I am not an attorney - so I am not making any claims to the legality of this), it certainly seems unethical by both parties involved.

I have been using BluDomain for about 3 years. I created a basic photography website back in 2013. No issues or problems. I thought it was really easy to use and did the trick. Recently I decided to create an e-commerce site as I expanded my business. I purchased the retail site Colfax for $50. After going through the setup and trying to get the site to work, I gave up. It was not advertised. No big deal. I decided to switch over to GoDaddy's online store solution. Since I purchased my domain name from BluDomain I wanted to get it transferred over to my GoDaddy Account. I found out that my domain name was registered by GoDaddy but under BluDomain's GoDaddy account. The GD people told it was simple to just have BD transfer it to my GD account name. I read how to do it this on BD support page and paid $60 to have the domain and site transferred. I didn't want the actual site and files transferred since I was going to be starting from scratch. But I paid $60 and I received no other correspondence from BD. I had to create a support ticket to find out what was the status of my request on 10/27. On 10/28 someone finally contacted me. They asked for some information which I supplied to them. They needed details about by GD account which I supplied. After giving them my information, nothing has happened and they have not written back to me. I posted messages to them on 10/29,11/2,11/3, and 11/12. They even changed the status of my request to Completed or Finish around 11/1. By me writing back it changed to the status to Awaiting Reply. I even went online to their live chat and gave my support ticket # to the person on the chat. She thanked me and said someone would contact me right away. That was about 7-8 days ago. No response. As of 11/12 I am still waiting for my request, which I paid $60, to have my domain name transferred to my GD account. So I paid $50 for the retail site that was awful. And, I never even asked for a refund. And, another $60 to get my domain name transferred to my GD account. That is $110 I am out and nothing has been done about this nor has or will anyone from BD contact me. Here is support ticket thread so you can see I am not making this up: John Rizzuto
User
Posted On: 12 November 2016 11:32 am
I am still waiting for this to be completed. If you are not going to do this then refund my money.
John Rizzuto
User
Posted On: 03 November 2016 04:54 pm
Can someone please tell what is it going to take get my domain transferred to my GoDaddy Account?
John Rizzuto
User
Posted On: 02 November 2016 07:10 am
How is this ticket closed if my domain has not been transferred to my GoDaddy account listed below?
John Rizzuto
User
Posted On: 29 October 2016 09:12 am
Do you know how long this will take to get done? Thank you.
John Rizzuto
User
Posted On: 28 October 2016 03:19 pm
Email is: *******@aol.com
Account name: johnbrizzuto
Customer #: *******

Thank you
Aundrea Hasselbach
Staff
Posted On: 28 October 2016 03:16 pm
What is your email on file & and your GoDaddy account.

Sincerely,
Aundrea

John Rizzuto
User
Posted On: 28 October 2016 11:55 am
My site hosted by Blu is http://johnrizzutotravel.com/html/index.php?v=v1#!/HOME

I do not need the site and files transferred because I am creating a new site. I need the Domain name johnrizzutotravel.com transferred to my account at GoDaddy. Right now the domain name is at GoDaddy but under BluDomains GoDaddy account. My account name at GoDaddy is johnbrizzuto.
Aundrea Hasselbach
Staff
Posted On: 28 October 2016 11:15 am
Hello,

I will need two things to transfer your website to your new hosting company:

1. The link you use to view your site by BLU.
2. I will need the following information from your NEW hosting company.

Thank you, once I receive this information it will take a full 24 hours to transfer your files. To avoid frustration please test the below information to make sure all of your information is correct. Delays happen when our programmers can't log in.

Sincerely,
Aundrea

SETUP REQUIREMENTS FOR ALL OTHER NON-BLUDOMAIN SERVERS:

Please answer the following:
1. What version of PHP does your server have? (php4. Xx or php5. Xx)
2. What is your ftp host name or ip?
3. what is your ftp user name?
4. what is your ftp password?
5. what is your control panel url?**
6. What is your control panel username?
7. what is your control panel password?
8. what is your hosting company url?

Aundrea Hasselbach
Staff
Posted On: 28 October 2016 11:03 am
Hello, I sent you an invoice now.

Aundrea

John Rizzuto
User
Posted On: 28 October 2016 09:38 am
I sent this similiar last night but did not receive a confirmation message so I am not sure if it went through.

I would like to switch my domain to GoDaddy for hosting and it needs to be transferred to my Godaddy account. My account name is: johnbrizzuto

I understand there is a $60 charge to do this so please send me the paypal link to pay this.

Thank you.