John R.

I order my flooring in July 2021 and ask to have it delivered October 30,2021 I was reassured that that would not be a problem. The week before I was to received it I reach out to the sales person Robert Hinson who said yes my delivery would be there on the 30.As I waited on the 30 from 8 till 4 the next day I reached out to them and got no response left a message. The next day Brooke from customer service call me and I was mistaken that the 30 was the day it was to be in there warehouse and not to be deliver till next week.So as I wait till the next week Brooke contacts me Wednesday night to tell me that they are going to deliver the floor tomorrow and gave me a number to contact the delivery service. When I call the number Brooke gave me they said that my delivery was not today that they haven't even schedule it yet now they are saying Monday. This company can not be trusted and if anyone thing this was a small order it was11,000 dollars. The sales people and the manager pretend that they care about you then once they have your money your at there mercy and that's the reason there prices are cheaper than everyone else