John r.

BUYER BEWARE: J Crew promises refunds to customers prior to the customer shipping back their items and does not end up refunding them. Below is an email we received from one of their customer service reps "Aaron P" March 4th confirming the refund amount. March 20th they finally processed our return and it was NOT FULLY REFUNDED! We want everyone to know NOT to buy from J Crew. There is a reason why they have 40-60% off sales! There products are low quality and their customer service is even worse. When we tried to address this issue with them they didn't help. One of the reps actually closed a chat on us when we tried to bring up the subject that we weren't fully refunded. We have already notified our bank to file a dispute as well as filing a complaint with the Better Business Bureau. DO NOT BUY. I've included this email below that was sent to us. Please note we were never refunded this total. DON'T LET THEM SCAM YOU!

"Hi,
Wanted to reach out and confirm when your order above is received and processed by our returns team, we will refund the full amount of your order, $34.32.
Let us know if you have any other questions.
Best,
Aaron P."