30 hours on multiple chatlines with a dozen Verizon "sales persons" to attempt a phone upgrade. 30 days later, multiple charges for services they wanted to sell me, and still I don't have a phone. The phones they sent were to a wrong address, my credit card was being charged everytime I called, and now I can't even follow the thread of charges. I have to cancel the account I've had for over a decade and afterwards I will cancel my Verizon contract at my 2000+ person company, which can't even help with my transition. If you have any desire for the peaceful lives we all had before the used car contracts and upselling in the megaverse-phone game, get yourself as far from Verizon as you can……. Buy a MintMobile contract for 5g unlimited data / $30 per month and you will finally have no need for pain killers when you call customer service.