I recently used Borderfree for the first time and I think it's important to note a few things about the service. It's operated as a brand of Pitney Bowes, which is a global leader in logistics. If you've ever made a purchase on ebay from a foreign seller using ebay's international forwarding service then you have already dealt with this company.
I was not double-charged as others here report. But to some people it may appear so. For some reason I don't understand, American companies often put a hold on funds for purchases at the time of purchase, and then deduct the actual funds at a later point in time. This is also how Borderfree appears to have handled my order. When I placed my order, they "reserved" the entire amount and then actually charged my card for each individual shipment. I was not double-charged, however and the initial hold never actually appeared on my card.
Tracking was acceptable, but I think the company could do a better job of explaining the process. As far as I can tell, your order is shipped to them, they ensure that everything is there and document it for customs, then forward it. Pricing is a little too high in my opinion, but it could be worse.
A few other things that could be improved:
- Borderfree purchasing page on Target is painfully basic and slow. Many items say available for shipping in search results but are not when you visit their their individual page. You can workaround this by putting them in your cart directly from the search list.
- Promotional codes do not work. Even the codes shown specifically for borderfree did not work for me.
- Price could be lower. I feel Borderfree is making a lot of money from this.