I use latex toppers and mattresses frequently and set up an account with them, and placed an order. The order went through... as did a second order that I was not notified about, which arrived two weeks after the first order. When I called about this, the response was essentially "you placed the order" (I didn't--even their system shows the one order), "We notified you" (they didn't, and why wouldn't they just use the account I set up?) and, about the time between shipments, "there was a delay" (which you didn't say anything about). Doesn't pass the sniff test. It's a dishonest company.