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Got the $12.97 charge notice via text from my bank at 6:00 am one Saturday. Called freeshipping.com to ask what it was for and they said it was a monthly membership. I said cancel immediately. I also said I didn't remember seeing anything about a monthly fee on the website. She said she would issue a refund within 3 to 5 days. What a scam.
John P.'s review of FreeShipping earned 7 Very Helpful votes
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I just got an alert from my bank,I get alerts when a transaction is made.I opened the bank app...
In 2023 around June, I found a charge from freeshipping.com on my bank statement due to a...
Hi John,
We're sorry to hear about the confusion regarding our membership fee. The monthly fee is stated on the sign up page, directly above where users enter their credit card information. Only those who choose to extend their membership past their trial period will be billed our monthly fee. Otherwise, users must cancel their membership during their trial period if they do not wish to continue and pay the monthly fee. This information is also stated on the sign up page, in our terms of use, which must be agreed to before signing up, and in the welcome email each new member receives afterward.
If you have any further questions, please reach out to help@freeshipping.com and we'll be happy to help you however we can. Thanks!
Sincerely,
The FreeShipping.com Team