John P.

Placed an order in July 2021, with on indication that the item was backordered. Over a month later, finally was informed that it was on backorder, at which point I requested that it be canceled... but they subsequently tell me that it has already drop shipped from the manufacturer. Clearly not true, because two weeks LATER, still no shipment, and another week after that, I a second email telling me that the item was still on backorder and that I could cancel it! The next day? Shipped! So after 2 months, I finally have an item that I don't want. I request a return, they tell me that's fine, so I return it. A week after they've received it, still no refund. I call and they tell me it will take 4-6 WEEKS to get my refund! Moreover, they're not giving me a run around about the substantial ($60) return costs, which I think they should clearly pay at this point!

NEVER EVER EVER will I purchase through this company. While all of this was happening, I ordered a nearly identical product from Amazon, got it in 2 days. Should have done that in the first place.