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More than once I have been charged for items (+ freight) not shipped & had to request a refund - beware
Tip for consumers:
Be aware that at the time of ordering they bill you for whatever is ordered & charge the freight costs for all items, even when the order is not shipped complete.
On multiple occasions I have had to request the refund when the item didn't ship & then go back to request the refund for the higher freight charge. Not sure I would have received if I had not gone to the trouble to request
Really poor policy & a very bad customer service for refunds, especially for an upscale clothing company
Products used:
Sweatshirts
John P.'s review of Guideboat Company earned 2 Very Helpful votes
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Empty.
Prompt delivery and everything is working fine. I would use them again.
Ok, they force you to write... should be happy with 4 out 5 stars
