John P.

Hi John, We are sorry to note your disappointment in regard to the preview of the design. As per your concern, unfortunately, we do not provide the design preview before the order placement. However, on the cart page, we do provide an option to select the "Proof Request". If the customer will select that option, he will be able to preview the design before the order goes to production. Also, customers can select the "Hire a Designer" option and mention the requirement in the comment section same as per your order. Our design team will surely check the details and process the order accordingly. Upon checking the order details we can see that our team has tried to contact you on the call to discuss the artwork, unfortunately, unable to reach you. We request you, kindly contact us back so we can proceed further with the order.

Hi John,

Thank you so much for sharing your feedback. Our support team is available on Live Chat to help our customers with their technical expertise. You can always contact our team for any assistance required. We are looking forward to doing business with you again.