John O.

Man, what a heart breaking experience. I get an e-mail from Epiphone on Jan 8th about a Les Paul 1 out of 100 signed by Slash of "Guns N Roses" guitar and the very next day when the website and pre-orders are taken for this I am on the phone and paid in full with my credit card and assured I am going to get this beautiful and one of a kind guitars. So for two weeks I'm jumping for joy and dreaming about getting this. Only to get an e-mail on Jan 19th while I am at work by Product Specialist Mark Lund "Sorry for the news but we got slammed with orders on the Limited edition Epiphone Slash guitar You ordered. Unfortunately we had to cancel your order because we sold out before your order completed processing. We regret that we cannot send you that guitar so as a one time only offer, we will give you $100 off an alternate guitar over $500. This is an agent only exclusive deal I am offering you"... REALLY? So on January 9th when all my information and my credit card information and the $1275 I was putting down for this... that wasn't a completed process? If I call this store ASAP on the very first day of pre-orders and I am assured after giving all my information to get one, I get an e-mail almost two weeks later that the order is cancelled to only be offered $100 off my next guitar of $500+ which is exactly the same deal all Guitar Center customers were offered from Christmas to New Years Day and be told it's an agent only exclusive deal? Is that suppose to make up for losing out on a 1 out of 100 guitars signed by Slash of "Guns N Roses"? Man, what a heart breaking experience. It's like packing your bags and being allowed to board the plane and just when you are about to take off to paradise and see the person you love you are told to get off, sorry your money isn't good enough and here's a free pack of peanuts to eat on the way home. Man, what a heart breaking experience.