2 of my kids phones has cracked screens, so I called because on paper work it says Unlimited $29 replacement on cracked screen. The lady says sorry sir we don't carry that phone replacement screens, so it will be a $100 on each phone to get a replacement phone delivered to you next day. Reading the Reviews there is a lot of people having this problem! Does Asurion even do screen replacement on any device or is that a sales pitch to get more customers.