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Johnny T.

Contributor Level

Total Points
80

1 Review by Johnny

  • Zazzle

10/26/17

Please don't waste your time or money on this company. This company is horrible. I placed an order and request Rush delivery and Zazzle told me they guarantee I would had my order no later than October 19th and today is October 26th and still nothing. I have sent numerous email to them on a daily basis since October 19th and all i get is an automatized email saying

"Thanks for your response.
I would like to inform you that while our production team put forth their best efforts in attempting to ship your order out yesterday, unfortunately the order was not available by our final shipment time. We sincerely apologize for any disappointment or inconvenience that this may cause.

We will continue working with our production team to get your order to you as quickly as possible, however you also have the option to cancel if it is no longer needed.

Please respond to this email at your earliest convenience, indicating your preference. If you have any further questions or concerns, please feel free to include them in your reply and we would be happy to address those. If we do not hear from you, we will continue to work with our production liaison to get your order out to you as quickly as possible.

Again, we apologize for any disappointment or inconvenience, and patiently await your response"

These people are the worst ever! I have done so many purchases online and I have never in my life have dealt with such an unprofessional and incompetent group. You call them over the phone and it is always the same message "your wait time is 27 minutes" then you wait and around minute 15 the call drops and you stuck having to call back and once you realize no one will come to the phone you have no other option that to email them. The have a chat option on their webpage that is never active so pretty much the only way you can contact them is thru email and you will always get the same email back.

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Zazzle S. – Zazzle Rep

Hello Johnny,

I am so sorry to hear the delay and overall disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

I will be reaching out to you via email to further assist you.

Thank you,
Tram

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