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I got a "response" from NewChic. Oddly enough (or not), their response was worded EXACTLY like the response they gave everybody else. They apologize for your dissatisfaction and then tell you not to send anything back until you contact them. Good luck with that. They tell you to send pictures of the garment or product in question and then they'll determine if it's their fault. If you want to send it back regardless of whose at fault, they will only accept returns if it's shipped back through USPS at your expense. The cost to send the merchandise back was astronomical. The blouses I bought cost $65.60. The post office wanted to charge me $49.99 to return them to China. As I said in my first review, there's no American company to act as a middle-man or go-between to offset the cost. And remember, even if it's determined the fault is theirs, NewChic will not reimburse you for the cost of shipping. Needless to say, I kept those cheap, ill-fitting, flimsy, too tight, too short, see-through thin blouses and just chalked it up to a lesson well learned. Hopes this helps the next potential victim.
I bought 3 blouses from this company. I used the conversion chart and ordered the blouses. They were too tight and too short. The fabric was see-through thin and the buttons kept coming loose even though I wasn't wearing it. I'm in the process of trying to return the blouses but I'm running into a brick wall. There is no US phone number you can call to act as a go-between. You have to call some foreign number to contact them but I don't know the time zone difference. I tried to e-mail them but the instructions keep taking me to another useless site. Never Again! If I get a reply from this complaint, will someone please tell me exactly how to return these blouses.
Dear johnny s.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the customer service. Below is the link to email the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now")
Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00, China time)
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer service tries their best to offer you a reasonable solution through the return policy.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Johnny S.'s review of NewChic earned 3 Very Helpful votes
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Dear johnny s.,
Thanks for your feedback here.
Here is the return and refund policy. Please kindly check it and get all the details at the below link.
https://www.newchic.com/return-and-refund-hc162.html
If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
Below are the steps for returning the Unsatisfactory Products:
Email our Customer Service(https://www.newchic.com/Contact-Us-hc10.html)
→ Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 2 to 3 weeks after receiving your products.
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.
We suggest you ship the return parcel with the cheapest registered mail. If the returning package is lost, we will not be able to proceed the return process.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team