Thumbnail of user johnnyk32

Johnny K.

Contributor Level

Total Points
80

1 Review by Johnny

  • Gearbest

9/15/19

I ordered an MPOW DS-D6 smartband that worked for a hot minute and died and never came back from the land of the dead. The item was on a flash sale for $4.99. It was shipped from the Netherlands to the US. Delivery took about 2 weeks, which is not bad for the $0.50 shipping fee. The customer service was responsive because they have auto-repliers. The responses are too scripted. I don't think GB's customer support area puts in the time to actually read customer emails. Even after I gave them a detailed description of problem and sent photos, they wanted a video. Honestly, I don't have the time to go through all of that for $4.99.

Even after I rated them a 2. Which is very generous, they never posted my review for the item. Their reviews are moderated. Take a look at the MPOW DS D6. You will notice there are more 4 and 5 star reviews then 1,2 and 3 star reviews. Their 4 and 5 star reviews are duplicated multiple times by the same "reviewer". Not sure if they work on the "inside", but I would be weary of those ratings. I have no idea what part of the world I am dealing with GB. Morale of the story, you get what you pay for, shop domestic.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Johnny,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.

Please offer us the correct order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com". We will resolve the problem for you.

Thank you for shopping with Gearbest.

Gearbest Customer Service Center

Johnny hasn’t received any votes.

Johnny hasn’t received any thanks yous.

Johnny doesn’t have any fans yet.

Johnny isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user vmalaka2
Vern M. reviewed Gearbest
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more...

Thumbnail of user samsons25
6/2/23

I will be at the house at you are not going to be in the office tomorrow to see how far I I am...