Shrimp butler sent me a used product when i paid full MSRP for a brand new product. They wont even reply to customer support, which i have tried both ways through email and phone calls. I have been trying to just get a RMA for a refund which would mean i lose 20% for restocking and have to pay shipping, but the people at shrimp butler are such scammers they wont even reply. They are scamming customers and sending people used products that dont even work and refusing to answer customer support and accepting returns when their policies claim they do. These people are major scammers and I would recommend not buying their products.