This company is no more than a drop ship third party order taker. They have no control over anything except taking your order and money, After that occurs you may see your order in 3 to 4 weeks or maybe never. Find another outlet to order from! This is a family run business basically out of their house!
We are very sorry for any frustration! If your order was not delivered within the expected delivery date, our Fan Experience Team is always happy to help provide a resolution. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!