My relative, in his nineties, ordered an item from their catalogue and paid using his debit card.
EasyLife then started debiting his card for unauthorised amounts (which can appear on the bank statement under differing company names).
EasyLife posted my relative a "contract" claiming he had agreed to purchase other services (he hadn't), and that he was legally bound to make continuing payments if he failed to cancel within a fourteen day "cooling-off" period. The date of the alleged agreement was, of course, more than fourteen days earlier than the date the "agreement" was posted to my relative.
The only way forward was to involve the bank.
Do NOT give ANY of your personal details to these scammers!
What kind of sleazy low-lives consider it acceptable to make their money by preying on the elderly?