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John M.

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Experience: Home & Garden

Member since April 2020

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1 Review by John

I have 3 ring cameras installed and been on their protection program for over 2 years. Recently I have not been able to access my video recordings. I called and was informed that my recordings are no longer viewable because my card payment on file had updated and now has a new exp. Date(same number, same account) so now I have spent 49 minutes on the phone to remedy. HERE IS THE THE KICK IN THE FACE. All the recordings that were recorded during this little gap(and still show on my event list) will now be deleted (without us being able to see them, those during the gap and all of our prior history) What kind of service is that? I will be moving on from ring. At a minimum they should at least give you an email prior to the current expiration to allow you to double check and confirm your payment data. Kind of makes sense to me. Or maybe they are afraid that if you get the email, you might just say, I am so over this lame product! That's my guess! I have had so many issues over the years that I get a delivery and the notification recording only shows a vehicle pulling away.

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