It's a near scam. They simply do not unlock phones, period. They probably count on those who will not ask for a refund to make money. They will first send you an email asking for further information and the day after they will reply saying that they couldn't do the trick. I didn't wait and opened a claim with Paypal directly. They refunded me right away. It's the exact same site that reported at http://www.complaintsboard.com/complaints/unlocksuperstore-c*******.html. But with different URL.