Horrible customer service! I ordered a set of parts for my ski. Apparently one item was on backorder with no ETA. They never contacted me in any way and any time I contacted them they gave me a generic message to check the order status (which says nothing about backordered item). I paid for quick ship but a week and a half later I still don't have my parts. They like taking your money, that's about it. HORRIBLE COMPANY. NEVER BUY FROM THEM!