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Ordered my son a jersey of his favorite NHL goalie. Carey Price Montreal Canadiens. Package arrived quickly, Price seemed good compared to other sites. Number and name were glued on and not a fabric which I thought was disappointing. Jersey arrived with what looked like a coffee stain on the front emblem! Even worse was the NHL logo on the top of the jersey spelt LNH!
I was trying to buy a jersey from a reparable site and not buy it from a cheap China site. I feel like Fanatics is just a cheap China site claiming to be supported by NHL.
I contacted the customer service rep who was very good. He emailed a return slip (which was not sent with jersey- I am told should have been) and paid the 5.50 shipping fee. I declined a replacement and will go elsewhere and pay more. I have mailed it back and am hopping the refund goes smoothly.
John M.'s review of Fanatics earned 3 Very Helpful votes
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Hello John, thank you for your feedback! I am very sorry about the quality of the product. Our number one concern is customer satisfaction. I have reached out to our warehouse to check the quality of the product. Replaced. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian