Our reservation for a peak time in Ann Arbor was canceled less than a week before our trip because the manager could get a better rate. We were forced to book with a hotel 30 minutes outside of town at an inflated rate. VRBO kept our money for over a month. We were refunded but wind up with inconvenient and more expensive accommodations. They provide no support whatsoever. If you can afford a cancellation, maybe they're ok. If you really need a room, don't trust them