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It was OK for a while but when I needed them, I found out they discontinued their "Mirror image" backup option I was paying extra for. They kept charging me the extra fee but never told me that service was no longer there. I also found out they lost a lot of my files and my basic backups had stopped. I still have 10 months left on my subscription and they tell me they can't do anything for me and won't refund if I cancel.
John L.'s review of Carbonite earned a Very Helpful vote
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