John L.

My review on sitejabber earned me this email from Jafrum.com: "Dear John, I am contacting you on behalf of Jafrum Support Team. Would you please let me know you...

I immediately sent a response with a blow-by-blow description of the problem... to which I never received a response. This has become true farce.

Unfortunately, I had already ordered a pair of pants before these problems with the helmet started, and (guess what?) the size delivered was not the size I ordered. I sent an email to Jafrum (since all the contact methods continue to be dysfunctional), and four days later I received a request for PROOF that the pants were the wrong size. I had to take a PHOTO of the size label and submit to them before they would send me a return authorization. Why would anyone LIE about the size?

I took a photo of the tag, the label, the bill of lading and the original order confirmation and sent them all back to Jafrum. It took nearly a week for them to approve a return. I sent the pants back, and now I'm waiting to see if I ever receive the right ones. If not, I'll just have to dispute the credit card charge and order them from someone else.

If I were a paranoid soul, I'd assume they had it in for me. However, since I have had such good results with other web-based ordering sites, I have to conclude that Jafrum is just an incompetent organization.