John K.

I've been on Classmates.com for about 4 to 5 years. Everything used to be great. You could start a discussion with a lot of people. You could look for people on the discussion page. You could post picture & albums. It was really great. About year ago they change the whole website. Now you couldn't start a discussion with anyone and they took away so many things you use to be able to do... and when I try to look at all my albums that I had put pictures in you couldn't see them.

So I contacted customer service. They told me they would check into it and find out what happened after they upgraded their website. About 4 months went by and I contacted them again saying I'm still not able to look at my pictures since you upgraded your website. They said our Technical Support team is working on it. So they gave me one year of free classmate. I said that would be wonderful and they were sorry for the frustration I was having and the inconvenience. Well I waited 6 months and email them again and I got the same response from Tech-Support we're working on it we are truly sorry for the frustration you're having and we understand the inconvenience.

So I posted a video and sent it to them showing them the problem I was having and I even took my computer to the computer store that built it for me and told them what was the problem I was having thinking something might be wrong with my computer. Well there was nothing wrong. They try to see if they could see my picture albums with their computer and they could not see them. I said, "Well can't be my computer, it's not your computer. So let me contact some of my friends on Classmates and see if they can see my pictures." They all told me they cannot see them also.

So last week 8/5/2018 I contacted them again and talk to LAShawn who is the Member Care, Tier II Representative. This time after they review the Video and all the emails she said it's my computer that was the problem because they can see it and there is nothing they can do about it. I said look I started out with Windows 7, then I went to windows XP and now with Windows 10. I said I've used just about every website like Bring, Opera, Internet Explorer and I still could not see my pictures so it's not my computers. LaShawn said, "Yes it is your computer. I said, "Look all the people that have tried to look at my pictures said they can't see it. Either so are you telling me that their computers are bad too." La Shawn said, "Yes everybody computers are the problem." I said, "No the problem is your server or it's on your end. This all started since you change the website.

So LaShawn said, "Look we are not going to do anymore with this so we will just remove you from Classmates and you can be on your way." And that's just what they did. They took me off the Classmates. Nice bunch of people. So stay off of Classmates because if you have any problems there not going to help. All they are gonna do is feed you a line of crap. So when La Shawn said they are removing me I said, "Remember I am somebody's paycheck and they don't get one now," and she hung up on me. Just stay off the site. That's all I can tell you these people just want your money but they don't wanna fix a problem