John K.

Over the past several years I have purchased 4 pair of glasses from Eyebuydirect at a fraction of what the local brick and mortar stores would charge. I have had not one problem with any of them, until recently when my toddler grandchild yanked a pair, that was less then a year old, off my face breaking off one of the arms. They were my favorite pair, but not designed for that kind of rough treatment. I decided to purchase the same frame and replace the clear lenses with the progressive RX from my damaged pair. After explaining to the service department what had happened and what I wanted to do, they contacted me with a generous offer. I could get the replacement frames sent to me and all it would cost me was the cost of shipping, which came to under $6. The replacement frames came today along with a pleasant surprise. My replacement frames had my RX, including the progressive transition lenses. In my experience, there are not too many companies that would do this. They will continue to have my business.