We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

John K.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since October 2015

  • Review

    1

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    214

Review Distribution

1 Review by John

10/21/15
GE Price Gouging on microwave replacement part:

I own a GE microwave oven. It is 8 years old and operating fine except for a small plastic grip that snaps into the back of the door handle. The stays that hold this plastic grip in place broke off causing the grip to fall off. I thought this to be a minor problem easily fixed by contacting the GE Customer Service parts department. I spent about 3 hours total, both online and with phone conversations, trying to purchase this replacement part. GE will only sell the entire door handle, which a technician must install, and the minimum cost quoted was $312.00. I was able to get this cost down to a minimum of $130.00 but this was still a ridiculous price for a part that probably cost less than $1.00 and that could be mailed to me to snap in place myself. My last call, on 10/13/2015, was to the CEO and Chairman’s office in Fairfield, CT where I spoke to a Ms. Kelly Johnson. Ms. Johnson told me “GE owes you nothing. Your appliance is reaching the end of its life cycle…Good Bye!” Wow!! From initial contact to the very top, GE made it clear they do not stand behind their products and they are not interested in helping customers fix anything. They only want to make you buy something new. SADLY, I AM A GE CUSTOMER NO MORE!

John Has Earned 3 Votes

John K.'s review of General Electric earned 3 Very Helpful votes

John hasn’t received any thanks yous.

John doesn’t have any fans yet.

John isn’t following anybody yet.

Similar Reviewers on Sitejabber

tisha4
10/14/19

Have a newly construction home with new GE appliances - having problems with both dishwasher &...

gregoryp48
9/3/19

We bought this washer to replace an older Maytag unit. The unit has major faults in it's sensors...