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John K.

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Experience: Autos & Vehicles

Member since September 2019

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1 Review by John

9/19/19
I called and ordered coverking seat covers on August 4, 2019. The man on the phone promised that the covers I was ordering were NEOPRENE, not NEOSUPREME. They were very quick to charge my account and assured me shipping by August 23 because these were custom made. 2 weeks later a coworker ordered the same seat covers from a different company and when he got them they were NEOSUPREME. I called coverking and they said that the covers I ordered are never Neoprene and that CarId was not honest with me. On August 27th I still had not received a shipping email instead I got a delayed shipping for September 3, so I called and canceled my order. I got confirmation cancellation emails on August 27th saying it would be 1-2 business days. Continued calling and assured that it was cancelled. Oh, but it wasn't...got shipping emails on September 3. After multiple chats and phone calls, they said that it was my fault that they shipped because I didn't cancel in time. WTF..I cancelled 7 days before. After multiple battles on getting them returned, I finally got them sent back. There shipping labels were for UPS ground and took 7 days! I confirmed that they were received on Monday September 16th and was told I would get my refund in 3-5 days. We are on the 3rd day still no refund and I am sure it will take longer than the 5 days. Moral of the story...DO NOT ORDER FROM THIS COMPANY. 45 days later, no product, no money. The sales people know nothing about the products that they are trying to sell and make promises and guarantees just to make a sale. I guess they figure that eventually there will be a sucker out there that will give up after so long. I am not that sucker. Wish I would have checked reviews before ordering from them...lesson learned.
caridc
Carid C. – CARiD Rep
Dear John,

We are deeply sorry for the situation with your order and inconveniences caused.

Please, give us an opportunity to fix the issue and make things right for you.

I kindly ask you to email me with your order number at jena.ra@carid.com, so I could locate it in the system.

I will check the information on the seat covers, so we could update the description and report this issue to our improvement team.

I will also do my best to facilitate your refund and offer you additional compensation for the inconveniences and negative experience you had.

I look forward to your answer!

Sincerely, Voice of Client Department at CARiD

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