I rated them a 1 because negative ratings are not an option. I booked a flight and paid for it 2 months in advance. The day before the 'confirmed booking' I was notified that my flight was not confirmed. The new cost per ticket was $1200 more than what I had already paid! When I told "Chris" that was not my problem, I had paid for my ticket in full 2 months ago, I was told that the flight was overbooked. Thanks for a lousy experience and leaving me with no ticket 15 hours before the scheduled flight.