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John J.

Contributor Level

Total Points
94

1 Review by John

  • UserTesting

7/16/20

This review is particularly for their "Tester Support." Apparently their Tester Support is still in the idea phase, because they seem to not have any. On their website and when you call them it says they provide Tester Support exclusively online at *******@usertesting.com

I have been a tester now going on 2 months, I have never gotten a response from them. Between using the Contact Us support ticket feature on their website, sending emails directly to the email listed for support and using the "Report A Problem" feature on my mobile phone when a tests has a issue, I would say I have sent at least 20 emails since I started back in May, 2020. Over that 2 month span I have gotten no responses. I have their email added to my email address book so I know its not going to spam, they are just not responding.

The latest issue is not affecting my directly financially. Over the past week I have had 7 mobile tests not load. 7 in a row. I pass the screeners and as it is accessing the test it gives me a error message saying its not available. For it to be 7 in a row and only happen when im on mobile it has to be a issue on their end. I have uninstalled and reinstalled twice and the app has all permissions. That's $70 now that im not getting. After making over $500 in my 1st month I was looking forward to continuing but now this is happening and I already know I can not count on their "Tester Support Team" to fix the issue.

John Has Earned 4 Votes

John J.'s review of UserTesting earned 4 Very Helpful votes

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