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John J.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since February 2020

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1 Review by John

2/19/20
(trustpilot asking not to curse...so I try not to). Booked a ticket with justfly..com. Flight had a layover in China. Final destination was the Philippines. Because of the coronavirus The Philippines banned flights from China. So the Chinese airline OFFICIALLY started to give full refunds to passengers who had to cancel bc of the coronavirus. Called justfly 2/6/2020 and canceled the reservation. They said full refund is issuED. THEY DID NOT SEND ANY CANCELLATION CONFIRMATION EMAIL. 10 DAYS LATER THE MONEY WAS STILL NOT BACK ON MY CREDIT CARD. So I called again. Inquired about the missing cancellation email and missing refund. GRACIOUSLY THEY SAID THEY CAN SEND ME A CANCELLATION EMAIL. ( arent they nice???). But they dated it 2/16/20 instead of 2/6/20.....THEY SAID THAT I HAVE TO WAIT FOR THE REFUND FOR 8 FREAKING WEEKS!!!!!! BECAUSE IT IS EXTREMELY DIFFICULT TO REVERSE A CREDIT CARD TRANSACTION!!!....yeah....it takes about 10 seconds. ....so they are up to no good, holding money back for 2 months. Just wondering if they are able to make interest somehow on the money they sit on? .....Very shady business practices!

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