John H.

By the time they added up the $100 radio harness, the $80 wires that made the channels change via the steering wheel, w/Sirius/XM radio receiver ($42) and with labor, my $400 radio ended up being priced to me for $800. I told them they were out of their minds and left!
Then I called Crutchfield and they actually picked up their phone! The sold me all my wiring and harnesses. They threw in all the stuff needed to mount new speakers and sold me the speakers. At BB they tried to charge me for everything they could think of. Why does BB.com insist I call the store TO DISCUSS the purchase and installation of a car stereo? But then when I call the store they refuse to answer. Do you see the wicked circle?
I ended up buying the radio and XM tuner from BB. Installation was free at BB but the speakers, discussion of installation, and all the wiring harnesses were purchased elsewhere. The Geek Squad said they liked how easily my speakers snapped in with the mounts Crutchfield gave me.
Best Buys literally loses millions yearly because they don't know how to sell their merchandise and refuse to answer their phones! I literally watched the phone ring off the hook. They simply refuse to answer the phones!
Best Buys corporate doesn't realize all the money they lose by not answering the phone. Money is calling but they are not equipped to answer. As a salesman, I can't tell you how frustrating that was to watch.

I edited and bumped it up a star because the guys in the garage were good at doing their job.