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I had a major issue with my bed and had to cancel the stay. Airbnb and the host Caroline denied me any reimbursement. What's worse is that they wouldn't let me review my stay either, knowing that I wouldn't rate it highly.
Tip for consumers:
Its better to look into hotels. They have much better customer service and if you book it through a online platform, they can't block your review.
John H.'s review of Airbnb earned 6 Very Helpful votes
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