John H.

When trying to cancel a backordered item I've called four times and you can only speak to customer service in India. They can do absolutely nothing. Each time I was told that the item would be cancelled from the order and I would receive confirmation by the end of the day and I have never been notified. I've asked to be transferred to a customer service rep in the U.S. but they say they can't do that. They offer free shipping because they wait until they have a lot of items going to a particular area to ship which means you may wait weeks for your order. Just a miserable experience and I will never do business here again. BTW, everything they sell is available on Amazon for the same price or less.