John H.

I had been a loyal customer of Jos A Bank Clothing, having spent thousands of dollars; but after a recent experience, NEVER AGAIN. Supposedly due to (an incompetent) update of their website, while I was shopping they lost the contents of my shopping cart totaling 30+ items and more than $1500. Worse, they managed to delete my wishlist, which prevented me from recreating the cart. The wishlist was compiled over months of perusing the website. But wait! They also lost my purchase/order history. And deleted my saved credit card info (now, where did THAT go, I wonder?). For those of you who aren't familiar with Jos Bank, their sales change almost daily. I had been waiting for the perfect storm of clearance plus an extra 50% off, with my other items on special. BECAUSE *THEY* DELETED MY CART, I missed the sale. Completely. I got a grudging "we're sorry... but items in your cart must be purchased at the time of the sale to receive the discounts". Well... DUH... but THEY deleted my cart (oh, and don't forget, my wishlist went *poof!* as well), within an hour of the end of the sale, preventing me from making the purchase. I emailed twice. I never heard back. I had two fruitless live chats with customer service (?) reps. To be *fair*, I was offered a $25 discount... on $1500. Oh, wait, it was probably more like $25 off $2500... since I missed the sale due to THEIR incompetent IT crew.

I didn't take them up on the offer.

***UPDATE: Five business days after my first email to JosBanks and still no reply. I can see they are highly concerned with customer service (and their reputation).

Just tried to sign in and found my IP had been blocked. Great customer service for a long-time user, yessir! I don't know what criteria they used to determine I should be blocked, but whatever it was, it's invalid, and they should contact the user BEFORE they block, since you have NO recourse at that point to appeal their decision. Guilty until proven innocent seems to be their mantra. If I could give a negative star rating, I would.

UPDATE: they may have been suffering a DDOS attack, since I can now log in. I'll give THEM the benefit of the doubt and upgrade to two stars. They STILL need to at least admit to the loss of service, for whatever reason.