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John H.

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Experience: Jobs

Member since March 2019

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1 Review by John

3/8/19
I became unemployed in November. I spent some time searching for a good resume writing service. It came down to NG strategy and IT resume writing service. My gut told me to go with IT resume writing service. I went with NG Strategy instead. When I signed up, I was not contacted for at least 2 weeks. When I was finally contacted, the writer seemed genuine. Everything seemed great, until the resume writing began. Once it started, there was no communication, only when the resume was delivered was communication established. You only get 2 times to provided feedback. So, by the 2nd time, I was very unhappy. My resume was a bunch of tech words scrambled together that sounded like random babble and didn't make sense. I complained to the writer and was told "This is how people want resumes in the industry". It made me look like a fool and nobody in tech with half a brain would even consider me as a candidate if they got a hold of this resume. It would *hurt* my career, not land me interviews! Since this was on the 2nd copy, I was pretty much SOL and would have to just hope after that that it was better. I didn't bother to go any further at this point and canceled. Now, I'm trying to get my money back on a $1000 dollar resume that was a piece of garbage and they are fighting me on it. Horrible people and horrible customer service. I do not recommend. I went ahead and went with IT resume writing service and they knocked it out of the park and delivered. Not only that, the communication was awesome and the turnaround was awesome. I have since landed many interviews and it was money well spent.
noelleg5
Noelle G. – NG Career Strategy Rep
John, I’m sorry that you are unsatisfied. Let me address some of your issues:

Our records indicate that you signed up on January 14 and your writer contacted and sent you a welcome message the next day, January 15. Our records also indicate that you had regular, interactive email conversations with your writer from January 15-January 17, during which time you were sending your writer job postings that you were interested in and discussing with your writer, the difference between a focused and general resume. So, there was not a 2-week lapse in communication according to our email records.

Regarding the number of drafts, 3 drafts is a popular methodology with resume writing companies and was indicated in the contract (that you agreed to with “I agree”) and the introductory email.

Unfortunately, your writer didn’t know you were unhappy until you were sent the second draft. In the intake form, in the first draft, and during the first draft/strategy call, you indicated that you had no idea how to write a resume, and that you were content to leave the resume writing in our professional, experienced, capable hands. The formula and content we used for your resume was consistent with many other technical resumes that your writer has written for people who have landed successful interviews and enjoyable jobs.

John, we are sorry you didn’t feel a benefit from or enjoy our services. We wish you the best of luck in all your endeavors!

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