John G.

I can't believe that James Allen has not shipped my diamond although I paid in full over a week ago. It seems that they have been sitting on my order, though they had full payment, because I hadn't clicked on a confirm button in an email. What more confirmation do they need than payment in full? I had spoken with an agent when I went through the payment process and they said nothing about this requirement nor any hold-up. The agent claimed they had tried to contact me, but that is not true. Even when I complied by clicking the button today, she still can't tell me when my diamond will ship. She could only have a manager call me next week. I can only hope that it is overnight shipping as originally promised.

You definitely don't get the experience of a good brick and mortar store.