John G.

Ordered costumes for me and the family weeks ago. Had an expected shipping date of 10/20 - plenty of time for parties leading up to Halloween. Call them on 10/24 to see what is happening. They are surprised and bewildered that the shipping label has been created, but has not shipped. Basically after talking to manager they could either refund my money. Or try to ship out again. First of all took a while in first place and now my daughter is missing her parties. Second "refund in full including your shipping" should be a given. I paid and got NOTHING. In fact, I got worse then nothing because now I have to scramble for another outfit. Absolutely ridiculous. I will never shop their again.