John G.

Fandango is a joke, they have the worst customer service I have ever experienced. I purchased 5 tickets on line re first time I ever used the service. I tried to cancel one on line we'll before the movie. When I arrived at the theatre to use the other 4 tickets, I was advised by the clerk not to use the voucher / bar code because they wouldn't refund my 5th ticket purchased, claiming I used it. She suggested I call tocancel, which I did. I started the call 10 minutes before the movie started, by the time I got a live person on the phone to cancel, I was told it would take 3-5 days for the request yo be processed. I was not told their policy is ABSOLUTELY no cancels after the movie started. Since I didn't make contact with the person until 2 minutes after it started, you would think she'd say ABSOLUTELY NO refunds after the movie starts, no she said 3 - 5 days to process the request. So I purchased 4 more tickets so as national t to use the 5 I just requested to cancel. 1 week later my request to cancel for a refund was denied citing policy. After multiple attempts to get someone to reconsider, including a very rude exchange with the chat line operator, terminating the chat because I wanted her to relay all the facts I spelled out here. I have all the documentation so I am thinking of Turing it over to the CFPB, (Consumer Finance Protection Bureau) since I used a gift card issued by Fandango, which does not disclose there is a $7.50 "convenience fee" to see the card to purchase tickets, a card with a twenty five dollar value, so it took approx. Thirty percent of the card value to use it, seems like usury rates to me. Stay away from this crappy company! Mthey are ripoff artist!