john g.

Been online since 1999 selling Tshirts and hats. Been using MJ for a about 1.5 years now, been happy with the pricing and service ( templates are kinda crap) but all in all ok. I actually recommend them all the time.

Then 2 weeks ago i get an email that my account has been closed. Two weeks before that i sent out an email camp for a new hat we got ( i send out maybe once a month btw) in stock, mailed it and that was it, then this happens.

I have NO idea what the problem is/was and asked and this is how its gone so far
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Mailjet - "Unfortunately, your sending and activities on Mailjet seems to have triggered some of our security filters. We found many sign up activities from your domains.

Our Compliance team has reviewed your account and decided that we won't be able to provide you any service. The Team has the right to reserve what they have found.

I'm so sorry to advise that your account can not be activated."

--My reply --
John- "HI there, i am still not clear on exactly what the problem is, your answer is extremely vague.

I've been a customer for years and recommend your company to everyone i know. I have a t shirt and hat website and promote new products to my list that I've been collecting since 1999 when the site opened.

I clean my list before every mailing to remove invalid emails and complainers, so unless you have a problem with military hats ( my last campaign) i have NO IDEA what the issue is.

So I'd like a definite answer as to what the problem is.

Also:
You are saying "Unfortunately, your sending and activities on Mailjet seems to have triggered some of our security filters.
- what security filters, what do you mean?
- "seems to have" so your not sure either?

"We found many sign up activities from your domains."
- again what does this mean exactly, please clarify?

"Our Compliance team has reviewed your account and decided that we won't be able to provide you any service. The Team has the right to reserve what they have found."
- WHAT DID YOU FIND which is a problem?

I still have no idea whats happening here, please explain in laymen terms so its clear. "

---- their latest reply to explain the reason for canceling the account ---
Mailjet - "I tried to contact the Team and they confirmed that based on some general risks that our system detected, we are so sorry to advise that we can not provide any service for your sending.

We are obligated to follow specific procedures and we can not reveal all internal information.

The team do have a right to reserve what they found though I tried my best to get all information.:(

I'm so sorry that your account is closed.
Best
Terri"

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I emailed again just now asking to at least send my list I've accumulated since 1999 so i can move on.

No REASON given as to why they closed the account.
This is just unacceptable, complete bull$#*! IMO, if your going to cancel an account explain way, if i knew i did something wrong, then i wouldn't do it.

Just be aware that they will not give me access to my list or campaigns, complete waste of my time here and now loosing money and no idea why?