Due to rising costs of everything and falling income, I called last month and had my internet
speed lowered. Also, pointed out I was being charged for equipment that had been taken back by a tech since early July of this year. It took until almost two weeks ago to get everything corrected.
Today, I looked to see how much this month bill is and found not only a $10.00 late charge, there is a $5.24 difference on my printed bill shown on one screen and that of the screen showing the amount due. I called and talked to an American for a change, but one that even after going over everything was dumber than a rock (no doubt a public school educated liberal result) and would not assist in getting my bill correct. Result I over paid by $15.24.
I would not use WOW after this save that they have better equipment Time Warner and a lessor cost. So I am going to use everything to warn consumers not to use WOW via this site, as well as filing complaints with PUCO, FCC and FTC. Plus, to do all I can hurt their business by all other means necessary and needed.
John G, Grove City, Ohio