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John F.

Contributor Level

Total Points
81

1 Review by John

  • Flighthub

10/7/17

If you book tickets with Flight Hub and then have a medical emergency, you have a medical emergency, expect ABSOLUTELY NO HELP from Flighthub.
My wife was unable to make a flight booked with them because she required unanticipated major surgery.
I forwarded her flight documentation and a letter from her surgeon confirming her surgery and status.
Over the course of 11 days I called them six times asking that they contact the airline for consideration.
Despite repeated assurances that they would - "just call us back in 48 hours" - they never did.
Finally my wife called the airline directly and got a full refund with the same info we had provided flight hub in just a single phone call.
My view is that FlightHub is not a serious business - buyer BEWARE.

And now - weeks after we GAVE UP on Flight Hub's bogus promises to help us, they read a public review of their NON-performance and decide to give the appearance of doing something. And what they do is make yet another promise just like the four they blew off when my wife was in the hospital.
AND - they read my review SO carefully that they didn't even notice that I made clear in the review that THE AIRLINE resolved our issue after a single phone call. Flight hub is now making promises that they have ignored in the past to SOLVE A PROBLEM THAT - DESPITE THEIR COMPLETE USELESSNESS - WAS SOLVED WITHOUT THEM!

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Sarah C. – Flighthub Rep

Hi John,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub Team

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