Bought 200 pens, told them initially they were to be gifts. They sent them to Germany as a business purchase. This caused customs problems and an additional $87. In import tax. Called to cancel the order and Ms April in customer service said she would pay me. It's now been two weeks and she won't answer my emails or chat. To include no money. I'll never buy from a company with employees with no integrity. Alibaba is not a reliable company.