WHO ARE YOU REALLY HIRING
Upwork has lots of fake and fraudulent freelancer profiles. If you see someone with a profile location of the USA, UK, AU, CA or any other first world country you should be very, very careful that they are who they claim to be.
Many Nigerians and other similar nationalities with no real qualifications are posting fake resume work skills, fake profile images and fake country locations. Ok let's just call them for what they are "scammers".
Upwork does not really seem to check the listed profiles of many freelancers very well, it costs a lot of time and money for Upwork to do this correctly so you know what the priority is going to be for them.
If you think you are hiring John Smith from the USA but you actually have Abieyuwa Okafor from Nigeria doing your work that ends up being terrible, well you will then enter into a never ending cycle of time wasting from Upwork if you try and get your money back.
TERRIBLE JOB = MORE COSTS ON THE WAY
Upwork will not make judgments regarding the work quality if the job goes bad and you open a dispute, even if the work is obviously a terrible job or a scam Upwork will not rule in your favour. They will only "help" in any dispute, so basically they will just sit on the fence and let you go backwards and forwards with scammer Abieyuwa Okafor with no resolution in sight.
Any disputes that you have can be moved to third-party arbitration for a final ruling on both the funds held in escrow and any previously released payments made.
But here is the best part of this BS, the arbitration comes at a cost of $875 which is split between Upwork, the client and the freelancer ($291 each). You are going to have to spend $291 USD to have any chance of getting your money back on a bad job. This fee is non-refundable regardless of the outcome of the arbitration case.
It seems like someone is making a tidy profit off any disputes that may arise.
FEEDBACK SCORE FACADE
If you think that leaving a poor rating for a terrible job is any way to get your own back well think again.....Upwork allows freelancers to remove any negative feedback posted after a 3 month period.
This allows freelancers to have a higher ranking that is not truly accurate of the work they have done before. So that great rating you see on a profile may just be really BS just like so many other things on the Upwork platform.
Don't get me wrong, there is many good freelancers on Upwork but the platform is allowing deceptive practices to thrive for their own benefit.