John E.

I started with GoDaddy 3 years ago for my accounting. I then moved my service over to Godaddy. I now have 6 domains, I had a website, and my accounting. When the pandemic was declared, I decided to see if GoDaddy was offering any deferment to help for small businesses. When I called, they looked into it and said they could give me 50% off the amount due which I was grateful for. The next morning when I went to pay I didn't see it there. So I contacted them. They said they could only give me $5 off. The 50% promo was over. They said. I was beside myself. I wasn't paying until someone would just review the matter and explain to me why this was happening. It seemed cruel. Every day, news was worse about virus. But life goes on. Finally I get the money to pay for my account and just be done with it. A cousin died 2 hours away in New Orleans from the virus so I am too tired to fight about it. The website was cancelled. They said it would be $60 to restore. I had never been late. Less than 3 weeks past due, and they completely broke their promise, made no effort to help, and caused me to lose my website that I spent 2 weeks rebuilding. They may have very well cost me my business. See for yourself how they care. They don't. Not because they didn't discount but because they didn't keep their word, and would not work with me over their mistake not mine. No clear communication, but quick to keep making my problem worse.It went from a $30 bill they said they would take 50% off of, then recanted that stating it was now a promo. Then in less than 3 weeks, let it cancel and the bill is now $90. That's the way they handled the matter for me during this pandemic. It may not seem like a lot of money but it was enough and the principle was much larger.