John E.

In October 10/1/19 to be exact I ordered a rebuilt transmission for my mom's 02 Ford Explorer as we had just bought for $2500 not knowing the transmission was needed to be fixed.
After reviewing the Detroit Axle website and seeing everything they claimed to replace to ensure a quality product to their customer I purchased one for $1,380 they sent out conformation of our money and responded the next day with a tracking # but the tracking number didn't work. So I contacted them to find out what was happening as their shipping number was showing no shipment by the # in their system. After 10 days and multiple emails and them finally I sent a threatening email they sent out a transmission 6 hours later that same day. Wow some one dropped the ball but no one would admit fault from them.
By the time the order was received it had been nearly a month and now we had to beg out repair shop to keep my mom's vehicle as they have limited space.
It cost mom $1100 to have the transmission put in (our cost) but something was wrong as the mechanics couldn't get the vehicle to shift or engage for movement. Our repair shop worked on it for 2 weeks before finally asking us to contact Detroit Axle for tech support. That took a week to get a response and another threatening voice mail. Their tech called our shop and after an hour or so agreed to replace the transmission as Detroit Axle sent out a bad transmission. First of all how does this happen when they guarantee they test and replace almost all internal parts?
We waited for 3 more weeks for a replacement transmission to the first they sent out that wasn't repaired properly as they claim. This now working on 11 weeks from the original order date. NOTHING!
ABSOLUTELY NOTHING!
I'M NOW WORKING TO GET MY MOM'S MONEY BACK at 83 years old, limited founds she had to come up with $5,000 for a local rebuilt transmission because Detroit Axle deliberately screwed us over. Now please understand Detroit Axle has never reached out to us ask9ng how everything has worked out if we were happy with the purchase, nothing!
Any correspondence with them was sent from me first.
Please stay away from this company do not spend your money here they are rated an F+ by the BBB as the BBB chooses not to support them in any way as they have had way too many complaints and lack of follow through.
We are now on the process of getting our money back or take them to court. Plus file additional charges with the attorney general's office in the state of Michigan.
Would you want a company to treat you, your family member, mother or father this way when you simply wanted a positive, honest sales transaction?
Pictured below it's where the transmission sits, in the back of my truck until they give us our money back as exhibit A.
Let's remember they took our money fast as can artists we feel they are.
John Hicks
Puyallup WA

For me my service with Hulu was only OK, I've had more issues with simply watching it on my smart TV. While every other app via Wi-Fi is working fine my Hulu plus wouldn't load or it would stop and not reload. Technical assistance is to turn off TV, unplug from the wall, check Wi-Fi connection, wait 10 minutesplig back in, wait for tv to load which takes up to 5 more minutes. It is a pain for me especially because I have a non weight bearing foot injury and LCL tear on opposite leg. It works better on my phone but let's face it watching Hulu on a 50" or 5" which would you choose?
I'm with you, 50 is better so for now we will stick with Netflix with more reliable service.