They say that orders are process within 48 hours. Well 4 days later they still cannot tell me is item has or is going to be shipped. You if they only gave the impression to really want to help or be human this would be different. Instead I get sorry we will send it when we do. Uneducated and frankly un-human people working there. They really have the skill in customer service of a piece of furniture. $#*! a common criminal would have more education and customer service skills.