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I initially made a purchase of merchandise on July 2nd. I returned that same merchandice on July 18th because it it arrived damaged. I was recently told that Heartland America received that damaged merchandise on August 24th and that it would take another 2 weeks to process my refund. This is going on 2 months and I still have not received my refund. The customer service is horrible, this company's handling of refunds and exchanges are horrible and I suggest if anyone reads this to run away!
John D.'s review of Heartland America earned 8 Very Helpful votes
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Hi John, we are very sorry that you received a damaged item, and that it took so long for you to receive your refund. Great customer service is very important to us. We have made amazing changes with our products, customer service, and policies. We want to offer you $30 in rewards in your account for you to use on your next purchase. We hope you give us another chance to make this right. Please email us at reviews@heartlandamerica.com to get those rewards added to your account! We hope to hear from you soon!