I saw an item I liked at a competitive price, I contacted their BRASS customer service to inquire about the product and overseas warranty before placing the order for a Selmer Reference 54 Alto Sax (very expensive horn) - I NEVER RECEIVED A REPLY. No problem, I purchased the saxophone somewhere else. So why am I writing a negative review then? Because, if they do not even have the courtesy and professionalism to respond to a simple message, then, much less would they respond to a more serious matter (i. E. an overseas return from the USA) as so many others have mentioned. If you want to do business in the USA, at least kindly tell the brass section to have the courtesy to respond to potential customers. CJ (ps: Do NOT censure this post please, as I am taking a picture of it and posting in all social media to prove submission).